About your Order

How can I order a product?
You can order online at www.polana.com, or ORDER TOLL-FREE: 1-888-POLANA1 (1-888 -765-2621)

Can you send me information on a specific product?
Just send us an email with your request at info@polana.com , or call us at 1-888-765-2621, and we'll send you the Polana catalog.

How to submit an order:

1. Click on the food product of your choice, and Click the "add to the cart" icon.
   
2. Your shopping cart will display the items you have selected.
   
3. When you are ready to check out, click "checkout now."
   
4. Fill in the recipient's exact address and phone number in the required fields.
   
5. Now you are ready to enter your credit card information.
   

What happens after I place an order?
When your order is placed on the web site, an email confirmation will be sent to your personal mail account with the order details. This is confirmation that your order has successfully been placed. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after polana.com receives your order. If you do not receive this message within two hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-888-765-2621 to ensure that your order is being processed.

Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. Please feel free to contact us at 1-888-765-2621 to ensure that the shipping address is changed. You can change the delivery address during the checkout process by changing the shipping address.

Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-888-765-2621. If your order has already been sent out for delivery we will be unable to cancel it.

How to Track Your Orders?
To check the status of a current order, go to the home page and click My Polana You will be asked to sign in with your email address and password. In "Your Account," go to Check order Status, to view the Purchase History page, click "Order ID" to view the order status. If you have not created an account at Polana.com, go to the home page and click "Track Orders" link. You will be asked to enter the order number and your email address. Be sure to enter your order number as it appears on your order confirmation email. Then click "View Order Details" to see your order.


Payment

Will my billing information be secure?
We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, Polana.com uses secure socket layer (SSL) encryption technology to secure its shopping site.

Why won't my credit card go through?
Read the account number carefully, make sure all fields are filled in, and check the expiration date.

Do customers have to register to place an order?
Customers do not have to register to place an order. We do request an email address so we can send out a confirmation of the order, as well as delivery confirmations and other pertinent customer communication.

Can we receive a brochure or catalogue without placing an order on your web site?
Yes you can! Just call us at 1-888-765-2621, and one of our associates will place you on our mailing list.


Security and Privacy

How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. Unless we have your permission we will not publish your comments about the products and services provided by polana on our site.

How You Can Control the Use of Your Personal Information
You can modify or delete your personal information anytime. Simply go to My Polana. Log in with your email address and password, and edit or delete whatever information you wish.

How We Use Your Personal Information
Information we collect on Polana.com may be used to enhance your shopping experience in the following ways:

• Deliver merchandise that you purchase online
  
• Register you as a member of Polana.com
  
• Bill your credit card for your purchases
  
• Confirm your orders
  
• Respond to your customer-service inquiries or requests
  
• Communicate special offers and featured items to you, if you choose to receive such notices
  

Website

Why should I register with Polana.com?
View your full account information and your Purchase History. MY Polana offers services to help you better manage your tracking, and provide you with an expanded view of your shipping activity. Choose from a range of services to customize a shipping solution that meets the needs of your business.

What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Click here.

What Version of the Browser should I use?
We recommend that you use Netscape Navigator 4.04 or Later, Microsoft Internet Explorer 3.0 or Later.

How do I send Web site feedback?
We are always looking for ways to improve and also like to hear what we are doing right! If you would like to give Polana team some valuable feedback you can contact us via the Feedback page.

I found a error/mistake!
Please send a mail to info@polana.com with details about the error.

How can I contact you?
You can contact the webmaster at info@polana.com or polana@polana.com.