You can order online at www.polana.com, or ORDER TOLL-FREE: 1-888-POLANA1 (1-888 -765-2621)
Can you send me information on a specific product?
Just send us an email with your request at info@polana.com , or call us at 1-888-765-2621, and we'll send you the Polana catalog.
How to submit an order:
Click on the food product of your choice, and Click the "add to the cart" icon.
Your shopping cart will display the items you have selected.
When you are ready to check out, click "checkout now."
Fill in the recipient's exact address and phone number in the required fields.
Now you are ready to enter your credit card information.
What happens after I place an order?
When your order is placed on the web site, an email confirmation will be sent to your personal mail account with the order details. This is confirmation that your order has successfully been placed. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after polana.com receives your order. If you do not receive this message within two hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-888-765-2621 to ensure that your order is being processed.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. Please feel free to contact us at 1-888-765-2621 to ensure that the shipping address is changed. You can change the delivery address during the checkout process by changing the shipping address.
Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-888-765-2621. If your order has already been sent out for delivery we will be unable to cancel it.
How to Track Your Orders?
To check the status of a current order, go to the home page and click My Polana You will be asked to sign in with your email address and password. In "Your Account," go to Check order Status, to view the Purchase History page, click "Order ID" to view the order status. If you have not created an account at Polana.com, go to the home page and click "Track Orders" link. You will be asked to enter the order number and your email address. Be sure to enter your order number as it appears on your order confirmation email. Then click "View Order Details" to see your order.
Payment
Will my billing information be secure?
We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, Polana.com uses secure socket layer (SSL) encryption technology to secure its shopping site.
Why won't my credit card go through?
Read the account number carefully, make sure all fields are filled in, and check the expiration date.
Do customers have to register to place an order?
Customers do not have to register to place an order. We do request an email address so we can send out a confirmation of the order, as well as delivery confirmations and other pertinent customer communication.
Can we receive a brochure or catalogue without placing an order on your web site?
Yes you can! Just call us at 1-888-765-2621, and one of our associates will place you on our mailing list.
Security and Privacy
How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. Unless we have your permission we will not publish your comments about the products and services provided by polana on our site.
How You Can Control the Use of Your Personal Information
You can modify or delete your personal information anytime. Simply go to My Polana. Log in with your email address and password, and edit or delete whatever information you wish.
How We Use Your Personal Information
Information we collect on Polana.com may be used to enhance your shopping experience in the following ways:
Deliver merchandise that you purchase online
Register you as a member of Polana.com
Bill your credit card for your purchases
Confirm your orders
Respond to your customer-service inquiries or requests
Communicate special offers and featured items to you, if you choose to receive such notices
Website
Why should I register with Polana.com?
View your full account information and your Purchase History. MY Polana offers services to help you better manage your tracking, and provide you with an expanded view of your shipping activity. Choose from a range of services to customize a shipping solution that meets the needs of your business.
What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Click here.
What Version of the Browser should I use?
We recommend that you use Netscape Navigator 4.04 or Later, Microsoft Internet Explorer 6.0 or Later.
How do I send Web site feedback?
We are always looking for ways to improve and also like to hear what we are doing right! If you would like to give Polana team some valuable feedback you can contact us via the Feedback page.
I found a error/mistake!
Please send a mail to info@polana.com with details about the error.
POLANA, INC.
3512 N. Kostner Ave
Chicago, Illinois 60641
4. BY WEB:
This site is a secure site using the secure
certificate of our host.
If you have any questions or comments, please call us ore-mail us.
Mail in Your Order
If you prefer, you may print out this order form, fill it out as you view the website, and mail in your order:
ORDERING INFORMATION:
To guarantee delivery, all addresses must be complete and correct. Please include recipient's daytime phone number. We cannot guarantee shipments to incorrect addresses. We're sorry, but we cannot ship to APO, FPO, or P.O. Boxes. We cannot ship outside the United States and Canada. Also, due to inaccessibility, there are certain parts of both countries that we cannot ship to and maintain our service and product guarantee. There is an additional shipping charge for packages sent to Alaska, Hawaii, Puerto Rico and Canada. Please call us for details: 1-773-545-4900. We cannot accept cash, nor can we ship C.O.D. In the event of inclement weather and/or natural disaster, it is possible that delivery may be restricted or impaired. We cannot assume responsibility in these instances. All perishable foods are fresh frozen and shipped with dry ice in our insulated coolers, to make sure you receive them in perfect condition. Please be sure to open your packages as soon as they arrive so that your order can be stored properly. We reserve the right to substitute a gift of equal or greater value, if necessary, without notification.
Our Guarantee of Satisfaction
We guarantee that every product you order will arrive in superb condition. In the rare event of spoilage and/or damage, we'll quickly issue your choice of a credit or replacement. Understandably, we do not guarantee selections you may have made that do not appeal to your palate.
Return Policy
DAMAGED PRODUCTS/RETURNS:
We take extra care to make sure your order arrives in top condition. When receiving your shipment, please the check the contents right away. In the rare event that product is damaged you must contact our Shipping Department at 1-773-545-4900 immediately for further instruction. Do not refuse or return the damaged products to us, unless we instruct you to do so.
Shipping Cut-Off Rules
Ground Shipping cut-off date for:
4 and 3 day transit is Tuesday, 2pm CST
2 day transit is Wednesday, 2pm CST
See map to determine transit time to your location. MAP
Express shipping cut-off dates
Wednesday, 2pm CST
For some locations cut-off date for express shipping may be Thursday, 2pm, for details and questions call 773 545 4900.
Our Shipping Cut-Off Rules do not apply to Holidays. For details call 773 545 4900.
IMPORTANT
We do not ship any perishable products over the weekend.
Our shipping days are Monday, Tuesday and Wednesday depending where the shipments are going.
Shipping Information UPS GROUND SHIPPING CHARGES:
$40.00 or less.....................
$10.00
$40.01 to $60.00.................
$12.00
$60.01 to $80.00.................
$13.00
$80.01 to $100.00...............
$15.00
$100.01 to $150.00............
$16.00
$150.01 to $200.00............
$20.00
$200.01 or more.................
12% of the order per recipient
SPECIAL EXPRESS DELIVERY IS AVAILABLE AT ADDITIONAL COST:
We have Next Day or 2nd Day Air deliveries available for those who would like their sausages shipped unfrozen with cold packs only. The shipping charges will vary depending on the service used, weight and place we ship to. Please call for details 1-773-545-4900.
SHIPPING INFORMATION PERTAINING TO GIFT BASKETS ONLY:
When placing an order for basket 71405 and 71402 please include additional $15.00 shipping charges as these baskets must be shipped via 2nd Day Air only. When placing on order for basket 71401 and 71403 please include additional $10.00 shipping charges, as these baskets must be shipped via 2nd Day Air only.
