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Customer Service

If you need help with your order, need to report an issue, have questions about our products or service, or would like to place an order directly with one of our representatives, we are always happy to help! Please feel free to contact us through one of the following methods: 
PHONE: 
To reach us by PHONE dial: (773)-545-4900 or call toll-free at (888) 765-2621
Our phone service hours of operation are as follows:
MONDAY - FRIDAY: 10AM - 6PM CST  |  SATURDAY: 9AM - 12PM CST
If our customer service representatives are busy assisting other customers please leave a detailed voicemail with your contact information and we will get back to you as soon as we can. 
EMAIL:
To reach us by EMAIL, send your inquiries to service@polana.com 
Our team typically responds within the same business day. Emails received during the weekend are usually answered on Monday morning. 
CHAT:
If you have an urgent question and need immediate assistance you can CHAT with our representatives by sending us a direct message via Facebook messenger. Click here to CHAT NOW.
Our team members are available via Facebook CHAT, 8am-9pm CST Monday - Sunday.