ย Polana Polish Food โย Shipping Informationย
At Polana Polish Foods, we take pride in delivering authentic Polish flavors straight to your door anywhere in the U.S.ย To ensure your experience is as seamless as possible, weโve outlined everything you need to know about our shipping processes and procedures. Please explore the tabs below to learn how we carefully pack, ship, and deliver your favorite Polish foods with the freshness and quality you expect.
Updated Shipping & Packaging Rates
Weโre also committed to making authentic Polish foods more accessible โ and more affordable โ for families across the U.S. Thatโs why weโveย recently lowered our nationwide shipping and packaging costsย while maintaining the same high standards of freshness, care, and quality. Every order is still packed with care in an insulated cooler and dry ice to ensure your foods arrive safely โ now at a lower cost to you.
Whether youโre shopping for a holiday feast or simply craving the flavors of home, weโre proud to make your Polana experience even better!
Ordering & Processing
Polana.com is an online store and the majority of our orders are processed via our website. We do offer other ordering options for those who do not have the option to order online, are experiencing troubleshooting issues with our page or prefer a different method:
- If you prefer to place an order by phone please contact our customer service line at (773)-545-4900. Our phone service hours of operation are as follows: MONDAY: 6:30AM-2:30PM CST | TUESDAY - FRIDAY: 8AM - 4PM CST | SATURDAY - SUNDAY: Closed. If our customer service representatives are busy assisting other customers please leave a detailed voicemail with your contact information and we will get back to you as soon as we can.
- You can also send a message to our customer service email at service@polana.com with a request to order by phone or via email.
Order Confirmation: Successfully placed orders will receive an email confirmation with the order details. Please be sure to check your email inbox after you place your order to ensure that you have received the order confirmation email. Please double check the details in the confirmation email and ensure that you have entered the correct shipping address. We are not responsible for any delays or costs in delivery due to incorrect shipping addresses.
Please note: all the orders are shipped from Chicago, IL every Monday. It takes from 1 to 4 days for orders to be delivered to you. Based on our regular shipping timeline, all orders are expected to arrive by Friday end of day of the week that they are shipped. If you don't receive the order by that day, please contact us via email service@polana.com with the order number.
Shipping Methods & Charges
At Polana Polish Foods, weโre proud to partner withย FedExย andย UPSย to deliver authentic Polish flavors to your doorstep with care and efficiency. Our partnership ensures reliableย shippingย options that maintain the freshness and quality of your order.
Shippingย charges are based on currentย shippingย rates, the weight of products ordered, and the required dry ice to keep items frozen throughout transit. FedEx and UPS provide a live quote during checkout based on your destination zip code and package weight. While the use of dry ice impactsย shippingย costs, it guarantees your foods arrive fresh and safe, preserving their authentic taste and quality.
To meet your delivery needs, we offer the following shipping options with FedEx and UPS:
FedEx Homeย Deliveryย (Groundย Shipping) & UPS Ground ย
- Reserved for customers within a 4-day transit zone from Polanaโs warehouse.
- Ordersย shippedย via Ground are expected to arrive withinย 1-4 business daysย from the scheduledย shippingย date.
- Please note: To ensure your order arrives fresh and on time, Polana reserves the right to select or switch between FedEx and UPS based on the fastest and most reliable delivery route for your destination. Carrier changes will not affect your shipping cost.ย
FedEx 2nd Day Air
- For customers outside our 1โ2 day ground delivery zones, this expedited option offers a faster way to receive your order.
- Packages shipped via 2nd Day Air typically arrive within 2 business days from the scheduled shipping date.
FedEx Priority Overnight
- Available for customers in any transit zone who prefer expeditedย delivery.
- Ordersย shippedย via Priority Overnight are expected to arrive withinย 24 hoursย of the scheduledย shippingย date.
Important Note:ย Estimated shipping time is based on theย delivery date selected at checkoutย โ not the date your order is placed. When completing your purchase on Polana.com, youโll be able to choose from available delivery dates.ย
The delivery options shown take into account the time needed for our team to process, pack, and prepare your order with care before shipping.
Polanaโs Weeklyย Shippingย Schedule
Shipping Schedule
- To ensure the freshness and quality of your order,ย all Polana shipments are sent out on Mondays only.ย
- When placing your order, youโll select from availableย delivery windowsย at checkout. These windows reflect the week your package is expected to arrive โ not the date your order is placed.
- Orders submitted during the week are processed and prepared for theย next available Monday shipping dateย within the delivery window you choose.
- Transit times (1โ4 days, 2-day, or overnight) are calculatedย from the Monday your order ships, not from the date your order is placed. However, your order is still expected to arriveย within the delivery window you selected at checkout, based on the shipping method and destination.
Shipping Rules
To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.
Due to import/export restrictions, we are unable to ship our products outside of the United States, including Canada, Puerto Rico and the US Virgin Islands.
Please note:ย Polana is not responsible for any package that is lost or stolen after delivery. If your order does not arrive or there appears to be an issue, please contact us withinย 24 hours of the issue occurringย atย service@polana.com, so we can assist you as quickly as possible.
Do not discard any items while a case is being investigated. Do not refuse a package. Do not return a package.
Important Information about Changes to Orders:ย Please note that all changes to orders must be communicated to our customer service team by 11:59PM CST the Sunday prior to your order delivery window. Any change requests made after that are not guaranteed.
Change requests must be made via email atย service@polana.comย or via phone at (773)-545-4900 by these specified deadlines.
To ensure you receive the best possible shipping rate, our system automatically selects the most cost-effective carrier for your order based on your delivery address and service availability.
Depending on your location, your order may be shipped via FedEx or UPS โ whichever offers the lowest rate and fastest delivery for your area.
Products Availability
Polana strives to guarantee that the highest quality and freshest products reach our customers. Because of this and because of the seasonality of many of our products, we cannot guarantee consistent stock of certain items. We will happily call you if you have ordered an out of stock item and recommend the substitute comparable products for any out of stock products in your order. If you choose not to have substitutions, we will process with your order without the out of stock item. You will be refunded for any products that are out of stock and not substituted.
Shipping Timeline
Regular Shipping Timeline:ย
Orders are always shipped on Mondays to ensure your products arrive fresh and safe. Delivery times depend on the shipping method selected at checkout:
- FedEx Home Delivery & UPS Ground (for 1-4 day shipping zones): Packages are expected to arrive within 1-4 business days after shipping. The expected delivery time is reflected in the delivery window selected at checkout.ย
- FedEx 2nd Day Air:ย Packages are expected to arrive within 2 business days after shipping.
- FedEx Priority Overnight:ย Packages arrive within 24 hours of the shipping date.
We do not ship any perishable products over weekends or major holidays to guarantee the highest quality and safety of your order.
Shipping Confirmation:ย Please expect a confirmation email from Polana with the tracking number on the day of your shipment. During regular, non-holiday periods if you do not receive an email with tracking information by Wednesday of the week of your shipment please contact us with your order number so that we can check on the status of your order.
Holiday Season Shipping Timelines:ย We have additional shipping days during holiday seasons. This includes Christmas and Easter. Holiday season shipping days include Mondays, Tuesdays & Wednesdays. Please expect a confirmation email from Polana with the tracking number on the day of your shipment. If you do not receive an email from us by Thursday of your shipping week, please email or call us and provide your order number so that we could check the status of the order. Please find our contact information on ourย Customer Service Page.
Shipping Time & Product Quality:ย All packages are shipped with enough dry ice to keep products fresh until they arrive at your door. Any delays that may occur after the package leaves Polana's warehouse, are on the part of the shipping carrier; however, our company will do its best to provide solutions if and when delays occur. Refunds or replacements are offered on a case by case basis.
Shipping Refund
Shipping costs are generally non-refundable. If you receive a refund, the cost of the shipping will not be reimbursed.
Exceptions: special cases may necessitate a refund or partial refund. These cases will be assessed individually by our staff.